Shipping policy
**Shipping Policy**
**1. Processing Time**
All orders are processed within **1–3 business days** (excluding weekends and public holidays). During high-demand periods, processing times may be slightly extended.
**2. Shipping Methods & Delivery Times**
We offer the following shipping options:
* **Standard Delivery:** 3–5 business days
* **Express Delivery:** 1–2 business days
Delivery times are estimates and may vary depending on your location and courier service.
**3. Shipping Rates**
Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping may be offered from time to time.
**4. Order Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
**5. Local & International Shipping**
* We currently ship within **South Africa**
* International shipping may be available upon request (additional fees and customs duties may apply)
**6. Delays**
We are not responsible for delays caused by courier services, customs, or unforeseen circumstances. However, we will always do our best to assist you in tracking your order.
**7. Incorrect Shipping Details**
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
**8. Lost or Stolen Packages**
Once your order has been handed over to the courier, we are not liable for lost or stolen packages. If you experience any issues, please contact the courier directly or reach out to us for assistance.
**9. Failed Delivery Attempts**
If delivery is unsuccessful and the package is returned to us, the customer will be responsible for any additional shipping fees required to resend the order.
**10. Contact Information**
For any shipping-related inquiries, please contact:
[anaavantpr@gmail.com](mailto:anaavantpr@gmail.com)
Ana Avant
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By placing an order with us, you agree to this shipping policy.